Deflect 40% of Tickets.
Resolve the Rest in Half the Time.
HubSpot Service Hub built for retention - ticketing, customer portal, knowledge base, SLA automation, CSAT/NPS surveys, and the Breeze customer agent for 24/7 deflection.
Problems We Eliminate
Support team drowning in tier-1 questions that have FAQ answers
Breeze Customer Agent deflects routine questions using your knowledge base
Tickets sit in queues for hours and SLAs are missed
SLA automation with auto-assignment, escalation, and breach alerts
Customers ask the same question 3 times across email, chat, and portal
Conversations inbox unifies every channel into one threaded view
Knowledge base is outdated and no one can find anything
KB audit + Breeze-suggested articles based on common ticket themes
We don't know if customers are happy until they churn
CSAT, NPS, and CES surveys trigger on resolution and at lifecycle milestones
Service has no visibility into deals or account history
Unified contact + company timeline shows tickets, deals, and engagement in one view
The Numbers Behind the Hub
Results reported by HubSpot customers across HubSpot Annual ROI Report and independent analyst studies.
37%
increase in CSAT scores reported by Service Hub customers in HubSpot Annual ROI Report 2024
50%
faster first-response times with automated routing and Breeze-assisted replies
40%
tier-1 ticket deflection rate when Breeze Customer Agent is wired to a clean knowledge base
32%
higher NPS scores when post-resolution surveys feed back into agent coaching
24/7
coverage with Breeze Customer Agent - no headcount needed for off-hours and weekends
2.1×
agent productivity with conversations inbox and Breeze Copilot drafting replies
Capabilities
What we ship for
Service Hub.
Every engagement is custom, but here is the work we do most often, and the work we are known for.
Conversations + ticket pipelines
Unified inbox across email, chat, and forms with custom pipelines, routing, and automation.
SLA + escalation automation
Response and resolution targets with breach alerts and auto-escalation to managers.
Breeze Customer Agent
KB-grounded deflection that hands off cleanly to humans with full conversation context.
Portal + survey loop
Branded customer portal, KB build, and CSAT/NPS surveys feeding agent coaching dashboards.
Live in Weeks, Not Months
A structured, four-step delivery that gets your team on HubSpot fast - without the chaos of a typical migration project.
Support Process Audit
We map your current ticket volume by category, channel mix, response and resolution times, SLA breach causes, and the questions your agents answer the most - before configuring a single pipeline.
Hub Build & KB Cleanup
Ticket pipelines, routing rules, SLAs, customer portal, and a knowledge base rebuild prioritized by your top deflection opportunities. Existing tickets and conversations migrated with history intact.
Breeze Customer Agent
Breeze Customer Agent deployed against your cleaned KB with conservative guardrails. We tune deflection thresholds and human-handoff triggers based on live performance for the first 30 days.
Feedback Loop & Hypercare
CSAT/NPS surveys wired up, agent coaching dashboards built, and a hypercare window to fine-tune routing rules and deflection thresholds as real traffic flows through.
Why Work With Us Over Anyone Else?
We Engineer for Retention, Not Just Resolution
Tickets resolved is a vanity metric. We design Service Hub around CSAT, retention, and expansion - the metrics that actually move the business.
Breeze Customer Agent Goes Live With the Hub
Most partners punt AI deflection to a future phase. We ship Breeze Customer Agent with the build, against a knowledge base we cleaned up first so deflection actually works.
KB That Actually Gets Used
We do not just dump your old KB into HubSpot. We audit which articles are read, which are stale, what tickets reveal as missing, and we rewrite for the question - not the policy.
We Stay Until CSAT Moves
Hypercare, monthly tuning of Breeze deflection thresholds, and quarterly reviews of agent coaching dashboards keep Service Hub delivering as ticket volume grows.
Ready to Turn Service Hub Into a
Retention Engine?
In 30 minutes we will audit your current support setup, show you where Breeze Customer Agent and SLA automation will move the needle on CSAT and ticket cost, and hand you a clear roadmap - at no cost.
- Support process audit
- KB deflection assessment
- No obligation whatsoever