Agentforce Implementation
Services & Deployment
Autonomous agents powered by Atlas Reasoning Engine, built with Agent Builder and 60+ MCP tools, deployed across every channel via Experience Layer - Slack, WhatsApp, voice, web, and mobile.
New: Claude is now a default reasoning model in Agentforce. What Claudeforce means for your Agentforce build.
The Costly Problems Agentforce Eliminates
Your support team spends 60%+ of their day on repetitive, low-value tickets
Agentforce Service Agent resolves routine cases autonomously around the clock
Leads slip through the cracks because response times are too slow
Agentforce SDR Agent engages every lead in seconds and books meetings 24/7
Every customer interaction costs $11+ when a human handles it
Agentforce conversations cost around $2 each - 80%+ cost reduction
Scaling your team means scaling payroll, training, and management overhead
Atlas Reasoning Engine handles demand spikes with no hiring needed
Customers get inconsistent answers depending on who they reach
Einstein Trust Layer ensures accurate, grounded responses every time
Real Businesses. Real Outcomes.
These are verified results from companies already running Agentforce in production - not projections or pilot estimates.
40%
increase in case resolution at Wiley after deploying Agentforce for customer support
73%
of restaurant queries handled autonomously by OpenTable"s Agentforce deployment
$2 avg
cost per Agentforce conversation vs. $11+ per human-handled interaction
10,000+
Agentforce deals closed by Salesforce in the first months after launch
90%
reduction in response time for customers using always-on AI agent support
83%
of Agentforce customers report measurable productivity gains within the first quarter
Capabilities
What we ship for
Agentforce.
Every engagement is custom, but here is the work we do most often, and the work we are known for.
Agent design + build
Topics, Actions, Instructions, and Atlas reasoning tuned to your data and channels.
Headless 360 wiring
Surface every Salesforce capability as an API or MCP tool for agent use.
Testing Center + evals
Custom scoring rubrics, Agent Script tests, and A/B validation before production.
Multi-channel deploy
Live across Slack, WhatsApp, voice, mobile, and Experience Layer in one build.
Why Businesses Choose Us For Agentforce
Agentforce Specialists
We focus exclusively on Agentforce deployments. That singular focus means deeper expertise, faster delivery, and better outcomes than any generalist SI or consultancy.
Proven Deployment Playbook
Our team has delivered Agentforce across service, sales, ops, and commerce - in financial services, retail, tech, and more. We know what works on day one.
Live in 4-6 Weeks
Most pilots go from kickoff to production in under six weeks. We move fast with sandbox testing, iterative refinement, and a bias toward getting you live - not stuck in planning.
Zero Risk to Start
Book a free 30-minute discovery call. We will map your highest-impact use case, estimate ROI, and hand you a deployment plan - no cost, no commitment, no sales pitch.
Agentforce Consulting Services
Agentforce deployment from readiness to production - with the evaluation rigor that keeps agents accurate.
Agentforce readiness & use-case audit
Your data, knowledge, and case history scored against candidate use cases - so the first agent is the one most likely to pay for itself.
Service Agent deployment
A deflection agent grounded in your real case history, with topics, actions, guardrails, and clean human escalation - live in about six weeks.
SDR & sales agent deployment
Lead engagement, qualification, and meeting booking handled autonomously, with conversation summaries handed to reps.
Custom topics & actions
Agents wired into your systems through Apex, Flow, and MuleSoft actions - so they do work, not just answer questions.
Evaluation, guardrails & Trust Layer
A maintained test set, hallucination testing, and Einstein Trust Layer configuration before any customer sees the agent.
Post-launch optimization & managed agents
Continuous evaluation, topic tuning, and knowledge refresh so quality holds as products and policies change.
We speak fluent Agentforce
- Agent Builder
- Topics, Actions & Instructions
- Atlas Reasoning Engine
- Einstein Trust Layer
- Data Cloud grounding
- Flex credits
- Agentforce Service Agent
- Agentforce SDR
- Evaluation suites
- Human-in-the-loop escalation
Hire Agentforce Consultants On the Model That Fits
Project, dedicated team, or ongoing management - the same senior architects either way.
Fixed-price project
A scoped Agentforce implementation, migration, or build quoted as a fixed price against a written scope. No hourly meter, no surprises.
Best for: new builds and replatforms
Dedicated Agentforce consultants
Hire certified consultants and developers who work as an extension of your team - full-time or fractional, US-led with offshore depth.
Best for: augmenting an in-house team
Nearshore + offshore delivery
Architecture and client leadership from Dallas and New York, engineering scale from Delhi, UK coverage from London - senior quality at a blended rate.
Best for: cost-sensitive, ongoing builds
Managed services
A named team owning administration, releases, user support, and the optimization backlog month over month.
Best for: post-launch growth
Our Agentforce Implementation Process
Audit & scope
Current org, data, and process mapped. You get a written scope and a fixed price.
Architecture
Data model, automation blueprint, security model, and the integration plan.
Build
Configuration and code in a sandbox with demos every week - no black box.
Migrate & QA
Data migration, testing, and a parallel run before anything cuts over.
Launch & grow
Go-live with training and hypercare, then an optimization backlog.
- Verified Salesforce Consulting Partner
- 60+ certifications
- 250+ projects delivered
- Fixed price, senior architects
Agentforce is one practice within our full Salesforce consulting offering - every cloud, every US and UK market, one senior team.
Agentforce consulting: FAQs
Straight answers for teams evaluating a Agentforce implementation partner.
End to end: use-case selection scored on value and feasibility, data and knowledge readiness, agent build with topics and custom actions, evaluation and guardrails before launch, channel deployment, and tuning on live traffic. Delivered fixed-price by the team behind a 92% autonomous-resolution production build.
A production Service Agent typically runs six weeks: grounding and knowledge in weeks 1-2, agent build in 3-4, evaluation in week 5, launch and tuning in week 6. A two-week pilot on one use case is the right start when the business case needs proving first.
Our flagship build resolves 92% of cases autonomously across 12,000 cases a month, saving $340K a year - an architecture Salesforce said was not possible. See <a href="/case-studies/agentforce-manufacturing">the manufacturing case study</a>. Typical routine-enquiry deflection across builds runs 40-50% within the first quarter.
Retrieval grounding so answers cite your real content, strict topic boundaries, the Einstein Trust Layer, and an evaluation suite run before and after every change. Anything outside scope escalates to a human with full context - by design, not by accident.
Salesforce prices Agentforce on consumption (Flex credits), so cost tracks usage. We model cost per interaction against your current cost per ticket during scoping, and design topics to keep consumption efficient. Implementation is quoted fixed-price after a free scoping call.
Yes - Managed AI Agents: continuous evaluation against a maintained test set, topic and action tuning, knowledge refresh, and incident response when an agent misbehaves. Agents that are accurate at launch and never checked again drift; ours are measured monthly.
Integrations that make agents useful
Deep technical guides with real Apex code, field mapping, and the pitfalls we design out.
Find Out Exactly What
Agentforce Can Deliver For You
In 30 minutes we will analyze your business, identify the highest-ROI use case, and show you exactly what an Agentforce deployment would look like - with a timeline, cost estimate, and expected outcomes.
- Custom deployment plan included
- No sales pitch - just strategy
- Walk away with actionable next steps