Service That Goes
Beyond The Desk.
Your Zoho FSM consultant for field service implementation - Zoho FSM, Assist, and Lens for dispatch, remote support, and AR-assisted service. For when service work happens on-site, on-screen, or through a camera.
Problems We Eliminate
Dispatchers schedule field techs in spreadsheets and phone calls
Zoho FSM scheduling + dispatch board with technician location, skills, and availability
Techs arrive without job context and need to call back
FSM mobile app shows work order, customer history, parts list, and CRM context offline
Remote support means "screen share over Zoom"
Zoho Assist with unattended access, file transfer, session recording, and audit log
Industrial equipment problems are impossible to debug over voice
Zoho Lens AR overlays let remote experts annotate the technicians camera view in real time
Service contracts and warranties live in a spreadsheet
FSM contracts module tracks entitlements, SLAs, and renewal dates per customer asset
Field service work never makes it back into the CRM
Native CRM + Desk + Books integration - one customer record across sales, support, service, and billing
The Numbers Behind Zoho Services
Results reported by Zoho customers across industry surveys, the Zoho Customer Spotlight series, and independent analyst studies.
40%
higher technician utilization with FSM dispatch optimization vs manual scheduling
60%
faster first-time fix rate with Lens AR guidance on complex equipment issues
3x
more remote support sessions handled per agent with Assist vs phone+screen-share
GPS
real-time technician location, route optimization, and customer ETA updates
iOS+Android
native FSM apps with offline work-order completion and photo capture
AR
Lens delivers AR annotations on live camera feeds - no special hardware required
Capabilities
What we ship for
Zoho Services.
Every engagement is custom, but here is the work we do most often, and the work we are known for.
FSM dispatch + scheduling
Work order types, skill-based routing, dispatch board, contract / SLA tracking, parts inventory - configured around your service motion.
Field tech mobile experience
Branded mobile app with offline mode, photo capture, signature collection, parts lookup, and CRM context on every job.
Assist remote support + unattended
In-browser remote control, unattended access for fleet devices, file transfer, session recording, and audit logs.
Lens AR-guided service
Live camera feed with remote expert annotations. Wire into Desk so escalated tickets can pull in an AR session.
Live in Weeks, Not Months
Service Process Discovery
Map your work-order lifecycle, technician territories, parts model, SLAs, and contracts before configuring FSM.
FSM + Assist + Lens Build
FSM dispatch board, mobile app branding, Assist unattended fleet setup, Lens integration into Desk / FSM workflows.
CRM + Desk + Books Integration
One customer record across sales, support, field service, and billing - no duplicate data entry between systems.
Technician Training + Hypercare
Hands-on training for dispatchers and field techs, KPI baselining (utilization, first-time fix, MTTR), hypercare window.
Why Work With Us Over Anyone Else?
We Connect Service to the Rest of Zoho
Most FSM shops sell FSM. We wire it into CRM, Desk, Books, and Inventory so service ops shows up in account LTV, renewal forecasts, and warranty cost.
Mobile-First Field Tech Experience
The mobile app is the difference between FSM adoption and FSM shelfware. We design technician UX with the actual techs, not in a meeting room.
AR Is Not a Gimmick When It Saves a Truck Roll
For industrial / equipment service, Lens AR cuts truck rolls by routing to L2 remote experts first. We have shipped this for manufacturing service customers - it works.
Multi-Vendor Honest
If your service org needs Salesforce Field Service or D365 Field Service depth, we will tell you. Zoho FSM is the right call for most SMB and mid-market - we will tell you when it is not.
Ready to Take Service
Beyond The Desk?
In 30 minutes we will audit your current field-service and remote-support workflows, show you where Zoho FSM + Assist + Lens will move utilization and first-time-fix, and hand you a roadmap - at no cost.
- Service-flow audit
- Mobile UX walkthrough
- No obligation whatsoever