Camp Quality runs its volunteers and families on two portals we build and manage.

The honest version first: this was not a portal built from a blank page. Camp Quality already had a volunteer portal and a family portal, and they were an ageing build on an older Salesforce page technology that had outgrown what the charity needed. Our work was to migrate both onto modern Experience Cloud with custom-built components, carry across every feature families and volunteers relied on, and then make those portals carry far more of the operation - all while a live charity kept running its camps and events.

Login had to be effortless and safe, because volunteers and families are not IT users and the charity could not justify buying costly extra licenses. We built a passwordless, one-time-code login delivered by SMS and email using a platform-event workaround that needed no additional license, with the code falling back gracefully across the systems that carry it. For staff, we built a secure way to log in as a family or volunteer to help them directly - rebuilt later with a signed, time-limited token that expires after eight hours, because "log in as someone" is exactly the kind of power that has to be locked down.

The heart of the portals is event registration, and for a children's cancer charity the screening is not paperwork - it is how organisers arrive prepared. Families and volunteers see only the events they are invited to and register through a guided request-to-attend flow; each event carries its own required questions - session choice, dietary and special needs, medical details for treatment camps, waivers, and image-permission consent - and a place is not confirmed until they are answered. Staff accept each registration in Salesforce, and the portal keeps the family's attendance record in step automatically. On the volunteer side we wired an eligibility checklist to the charity's learning system with single-click course access and a daily automated check that keeps every volunteer's compliance current.

Behind the portals we kept modernising the org itself: over a million records migrated in careful batches, dozens of legacy automations converted to modern flows, and the fundraising integrations and payments kept healthy for a base of more than 8,000 portal users. We also built the finance team a guided invoice-automation tool that reads a supplier invoice PDF, extracts the details, matches the vendor, applies the right financial coding, and routes it to the correct approver by amount - replacing manual keying and email approvals. It is the full picture of what "we manage their Salesforce" actually means.