WhatsApp omni-channel campaign messaging.
WhatsApp on Salesforce
WhatsApp omni-channel campaign messaging. We have shipped it across 7 client projects and 39 build tasks.
The value is that the action happens automatically from the record your team already works in, with the result tracked back in Salesforce.
We build it the Salesforce-native way: a Connected App and Named Credentials so no secrets ever live in code, field mappings that respect your data model, and record-triggered automation that does the work.
Every WhatsApp build is delivered by a senior Salesforce architect on a fixed price, tested end to end in a sandbox, deployed to your org, and backed by 30 days of hypercare. You own the result: documented, source-controlled, and free of black-box middleware lock-in.
Quick facts
- Platform
- Type
- Messaging
- Direction
- Outbound
- Objects
- Message
- Best for
- Omni-channel campaigns
Why connect WhatsApp to Salesforce
What your team actually gets out of the integration.
Everything in one place
WhatsApp data lives in Salesforce, so your team stops switching between apps and works from a single record.
Act without app-switching
Trigger WhatsApp straight from the record your team already works in.
No manual data entry
Automation replaces copy and paste between WhatsApp and Salesforce, cutting errors and admin time.
Built by senior architects
A production-grade build with governance, testing, and support, not a brittle one-off script.
Live in weeks, at a fixed price
A senior architect scopes and ships your WhatsApp integration on a fixed price, usually in two to six weeks.
Owned by you
Documented, deployed to your own org, and yours to keep. No black-box middleware and no lock-in.
What a WhatsApp integration changes
The measurable difference teams see once the data flows on its own, instead of through copy-paste and spreadsheets.
actions from the record your team already uses
app-switching for the everyday workflow
execution across the whole team
status write-back for a clean audit trail
Where teams use WhatsApp on Salesforce
The scenarios this integration is built for, including the ones we have already delivered.
Send a campaign message over WhatsApp
Capture replies against the contact
Reach contacts on their preferred channel
Run WhatsApp campaigns from Salesforce.
Trigger WhatsApp straight from the Salesforce record your team already works in, with the result written back.
Standardize the action across the team so it happens the same way every time.
Give leadership one dashboard that ties WhatsApp activity to pipeline and revenue.
Onboard new team members faster, because everything about a customer lives on one Salesforce record.
Teams that get the most from WhatsApp on Salesforce
The roles that feel the difference on day one.
Three ways to connect WhatsApp to Salesforce
And which one we recommend for a build like this.
| Native / packaged connector | iPaaS middleware | Custom Apex + APIWe recommend | |
|---|---|---|---|
| Best for | Standard needs, fast start | Many systems, high volume | Bespoke logic, full control |
| Speed to value | Fastest | Fast | Moderate |
| Flexibility | Limited to the connector | High | Unlimited |
| Ongoing cost | Connector license | Platform license | Build and maintain |
| Best when | A supported connector fits | You integrate several systems | Nothing off-the-shelf fits |
How WhatsApp connects to Salesforce
The shape of the integration at a glance. For the full engineering walkthrough with real code, read the technical guide.
Read the full technical guide
Architecture, the step-by-step build with real Apex and DataWeave code, field mapping, security, and the pitfalls we design out. Written for developers and admins.
What we have built with WhatsApp
WhatsApp omni-channel campaign messaging researched and set up for outbound campaign communication.
Campaign messaging
Researched and set up WhatsApp omni-channel campaign messaging so teams can reach contacts on the channel they actually use.
Real components we ship
What to expect
A typical engagement, from the first call to a monitored go-live.
Discovery and scoping
2 to 4 daysWe map requirements, data, and success criteria, and agree a fixed price.
Build in a sandbox
1 to 3 weeksAuthentication, field mapping, and automation for the WhatsApp integration.
Test and UAT
3 to 5 daysSandbox validation, edge cases, and a parallel run against the live system.
Go-live and hypercare
30 daysProduction deployment, training, and monitored support.
WhatsApp Salesforce integration FAQs
How do I connect WhatsApp to Salesforce?
We authenticate WhatsApp using secure named credentials, map the fields to your message, build the automation, test it in a sandbox, and go live. Most builds run two to six weeks depending on scope.
Is the WhatsApp Salesforce integration two-way?
It sends actions from Salesforce to WhatsApp. We can add inbound status sync if you need the round trip.
Where are the WhatsApp credentials stored?
Securely, in Salesforce Named Credentials with a permission set. Nothing is hard-coded, so secrets are never exposed in code or metadata.
How long does a WhatsApp Salesforce integration take?
Typically two to six weeks, depending on how many objects and edge cases are involved. We scope it up front and quote a fixed price.
How much does a WhatsApp Salesforce integration cost?
Every engagement starts with a free discovery call and a fixed-price estimate, so there are no hourly surprises.
Do you keep our existing data and history?
Yes. We preserve your existing records and reconcile them during setup, so your reporting works from day one.
Which Salesforce objects does the WhatsApp integration use?
Typically the message plus related Accounts, and any custom objects your process needs. We map every field during setup.
Can you build it in our sandbox first?
Yes, always. We build and test in a sandbox, then deploy to production via change sets or a CI pipeline, so there is no risk to your live org.
Related integrations
All integrationsNeed a WhatsApp integration done right?
Tell us your setup and where the data breaks. In a free 30-minute call we will map the WhatsApp flow and hand you a clear, fixed-price plan.