Agentforce Service Console You Can Actually Click
Pick a case, read the agent's grounded draft, insert it, send it. Fully interactive prototype - every company, person, and metric below is fictional; no customer records are used. The production version of this pattern is our published 92% autonomous-resolution build.
18
cases resolved today
62%
AI-deflected before queue
4.8
CSAT, trailing 7 days
Open cases · 4
Charged twice for October invoice
Priya Raman · Northwind Logistics · priority High
Priya Raman · 09:41
We were billed twice for invoice INV-20481 this month. Please fix this today - finance is escalating on our side.
Agentforce draft
Hi Priya - you are right, INV-20481 was captured twice on Oct 28. I have voided the duplicate and the reversal will post to your account within 2 business days. Nothing is needed on your side, and I will confirm here the moment the reversal clears.
Grounded in
- Billing FAQ § duplicate charges
- Refund policy v3.2
Suggested resolution
- 1Void duplicate capture on INV-20481
- 2Confirm reversal timeline with payments
- 3Reply with confirmation and follow-up promise
Fully interactive prototype · fictional data · no customer records are used. Built by Cloudsheer; not a Salesforce product screen.
What You Just Used
Grounded drafts, not guesses
Every agent draft cites the knowledge it drew from, with a confidence score - the pattern that makes AI replies safe to send.
Deflection before the queue
The 62% in the demo strip is fictional; the mechanism is real - routine cases resolve before a human ever sees them.
The human stays in charge
Insert, edit, send. The agent proposes, your team disposes - guardrails and approval flows are part of every build we ship.
The production version of this pattern is our published 92% autonomous-resolution Agentforce build - real org, real volume, real number. What it costs to run is in What Agentforce Really Costs.
Want This Built Around Your Workflow?
Describe your case flow and we will turn it into a clickable prototype like this one - before any project is scoped, so your team evaluates something real.